WITH GRATITUDE…
Dear CW Dream Team,
In June, it was with great anticipation, optimism and positivity that we reopened our doors. Since closing in March, the world as we know it had completely changed. I watched our tight-knit crew come together. The support, positivity, and genuine affection that everyone displayed was heartwarming. Our guests could feel it. Trilogy’s work behind the scenes to create a safe and healthy guest experience paid off.
During my time away, there was amazing leadership in place. Aimee did (and continues to do) a fantastic job of supporting our team, maintaining standards, and taking care of our guests and members. All of our leads: Linda, John, Nicole, and Marina were of great support to the team, as well. Assistant Spa Director, Gabi, came from New York to support the operation. Then, our Regional Vice-President, Jennifer Kirby, spent a month onsite. She was instrumental in making some changes to our processes. I want to extend my sincerest appreciation to all that were here to provide support.
It is wonderful to be back with the team. It is together that we make greatness happen every day. Thank you!
Much gratitude,
Mark Kennedy Smith, Spa Director
Dear Team,
I would like to express my gratitude formally for the amazing work accomplished during reopening. I want you to know that I value the amount of effort you have put into your work. You are significantly appreciated. Once again, thank you for your hard work. I look forward to seeing your future achievements and successes!
– Jennifer Kirby, Regional Vice President, New York & Florida
EP SPOTLIGHT
Aimee Morrill – Spa Manager
Aimee did a tremendous job of grasping CW’s operation by the horns. In Mark’s absence, she led the team through with fantastic leadership. She took on many responsibilities with aplomb. Aimee is always anticipating the needs of our guests internal and external. She has earned the respect and admiration of her team.
EXPERT ADVICE
1. Stay Hydrated
Drinking plenty of fluids to maintain and replenish water levels is vital for muscle function, joint and brain protection, immune health, digestion, and your mood.
2. Get Regular Massages
Practice what you preach. You know about the benefits of getting a good massage, so reap the benefits yourself by booking regular appointments.
3. Practice Meditation
Spend 10 minutes a day meditating to reduce stress and improve your focus. Meditating benefits your emotional well-being and your overall health.
– Spa of Colonial Williamsburg Massage Team
SUCCESS STORIES & ACHIEVEMENTS
The adaptively of our team was almost seamless. Everyone was ready to follow new protocols for the well-being of our guests and themselves.
CHALLENGES
Staffing was a challenge. Although, the team that volunteered to come back were really dialed in and ready to help in all areas of operation. #dreamteam