Vice President of Operations | Dynamic Guest Experience Creator, Innovative Retail Strategist and Revenue Driver
 

A passionate, experienced leader and innovative retail strategist with over 25 years working in luxury spa and retail management industries. I am ardent about developing a unique and memorable spa environment that provides an elevated and personalized guest service experience.
 

I am directly responsible for overseeing the development and positioning of spa and wellness offerings in terms of overall concept definition, philosophy, treatment & menu offerings at our two California locations (Sonoma and Napa) as well as the ongoing review and refresh of our retail spaces/offerings to remain in line with current guest expectations and industry global trends.
 

I am committed to the growth and development of our spa teams to inspire them to become empowered, committed, and confident at creating an exceptional client experience that results in high standards of profitability, overall guest satisfaction and employee retention.
 

I’ve worked in a variety of Corporate Spa/Retail Management positions within the spa and luxury retail brand industries: Trilogy Spa Holdings | International Orange, Marin | COACH, Inc.
 

Specialties: Proven Track Record in Successful Sales & Revenue Generation |Excellent Leadership Skills | Strong Retail Management, Product & Relationship Marketing | Coaching + Mentoring Top Service Providers & Sales Associates