Few names are as synonymous with luxury as Ritz-Carlton. And while every Ritz-Carlton is special, the Marina del Rey property holds a special distinction: it is the closest hotel to the water of any Ritz-Carlton location in the United States. When hotel management needed a partner to elevate their spa and wellness offering to match the experience Ritz-Carlton guests expect, the experts at Trilogy were there to help.

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The Trilogy team undertook a full evaluation of Marina del Rey’s spa and wellness opportunity, including market analysis and a financial feasibility study. Determining a leased operational model best met the needs of Ritz-Carlton management, Trilogy assumed full financial responsibility for hotel’s spa and wellness program. 

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After identifying French beauty brand Sisley as the ideal brand partner for the target audience, Trilogy’s architectural and design team reimagined the Ritz-Carlton space to create the perfect environment for Sisley’s phyto-cosmetology-based experiences.

OUTCOME

Following conversion to Sisley and under the guidance of Trilogy’s experienced management team operators, Sisley Spa at The Ritz-Carlton, Marina del Rey, has been a consistent revenue driver for the hotel. With the Trilogy marketing engine driving consistent demand, revenue has increased 41% since Q1 2018.