We have had the pleasure of working with Trilogy on several of our hotel projects. Trilogy always brings fresh, innovative ideas to the table. The professionalism of their staff and understanding of the hospitality industry is unparalleled. They were able to revamp our spa and increase our revenues by 28% year over year. We look forward to continuing to work with them on future projects.
Trilogy took a closed spa we invested $25 million into and made it the #1 Hotel Spa in New York in 3 years. In 2014 Trilogy created 5.3 Billion media impressions through their PR program on the way to increasing revenues by 28%. Trilogy was an integral part of the Waldorf management team. I could not ask for a better spa partner.
Trilogy’s tremendous knowledge of the hospitality and spa industries have helped transform our spa/wellness facilities. They have delivered exceptional results with a very distinctive style using their Well & Being brand. Our J.D. Powers guest satisfaction scores are the highest in the Fairmont Spa world and our revenue followed suit with 15.4% increase year over year in 2014. Furthermore, under Trilogy we have continued to maintain our position as the #1 rated spa in Arizona. The Trilogy team are true professionals who deliver.
I personally participated in the Well & Being program and can certify that it works.